How it works

Team Up works like an online notice board. You register to post a task that you’d either like someone to do or that you can help someone with. Then local people get in touch if they can help you.

If you’re living with or beyond cancer, or looking after someone who is, then Team Up is for you. If you’ve been searching for a flexible way to volunteer your time then Team Up is for you too.

Team Up is currently available in West Cheshire, which also includes Chester, Ellesmere Port, Frodsham, Neston and rural West Cheshire villages such as Tarporley, Tarvin and Malpas.

Have more questions? Check out our FAQs for more information or feel free to contact the Brio Leisure team on 01244 886887 (for Monday to Friday 9am to 5pm) or macmillan@brioleisure.org.

FAQs

  • What is Team Up?

    Macmillan Cancer Support and Brio Leisure are working together to develop volunteer-led community activities to support people affected by cancer in West Cheshire. 

     

    Team Up is a practical support service delivered in partnership between Macmillan Cancer Support and Brio Leisure. Whether you’re living with or beyond cancer, or looking after someone who is, you can post requests for support. If you’ve got some time to spare then you can offer to carry out a local task that appeals to you, or make an offer to help out with something specific. 

     

    Volunteers and those who wish to receive help, will register with Brio Leisure to be a part of the service. You will register to be either a Brio Leisure volunteer or receive the service from Brio Leisure. Macmillan works in partnership with Brio Leisure by providing the Team Up online platform and other support.

     

  • Who can register on Team Up?

    Anyone aged 18 years or over and available in West Cheshire, can register with Brio to offer to help out through Team Up. To receive support from Team Up, you need to be an adult living with cancer or looking after someone who is, in West Cheshire.

    You can be anywhere in your cancer journey, from diagnosis to beyond treatment, to access the service. You don't need to be already receiving assistance from Brio Leisure or Macmillan Cancer Support to use Team Up, and you don’t need a referral from a health professional.

     

  • Can I sign up on someone's behalf?

    The person affected by cancer, or the person looking after them, will need to register themselves. You cannot sign up for Team Up with Brio Leisure on someone else's behalf. Please let us know if someone you know is interested in Team Up, we want to reach as many people as possible.

    You can also discuss this further with a member of the Brio Leisure team, who can be contacted on 01244 886887 or macmillan@brioleisure.org

  • What sort of skills will I need to help out?

    We're looking for some of these skills from Team Up volunteers:

     

    • an understanding of, and empathy with the issues people living with cancer face

    • a willingness to listen to others and understanding things from their point of view

    • politeness, courtesy and patience

    • reliability, honesty and punctuality

    • ability to work independently.

       

  • How often will I be expected to Team Up?

    It’s completely up to you. There’s no obligation from either side and Team Up isn’t supposed to replace other care arrangements. Post a task whenever you want to, or check the site for any requests you could help out with whenever you have spare time.

  • How should I arrange tasks?

    Tasks which have not been authorised by Brio & Macmillan must not be undertaken, and you will be personally liable for any damage, or injury caused as a result of undertaking work outside the remit of this service. Please refer to the 'What tasks am I allowed to do or ask for a hand with?' section. You need to have internet access to arrange tasks through Team Up as it’s an online service.

    If you have difficulty posting a task or would like additional support, then the Brio Leisure Team will be able to help you. The Brio Leisure team can be contacted on 01244 886887 or macmillan@brioleisure.org. If you don’t have internet access or require face-to-face support, there are other ways Brio or Macmillan can support you

  • Is it free?

    Team Up is a free service, though any purchases must be paid for. If someone picks up some shopping for you, you will need to pay for it. It’s useful to keep a record of these payments. Since this is a local service, it is not expected that any expenses will be incurred.

  • What safety checks do you carry out?

    Everyone registering as a volunteer with Brio Leisure through Team Up will have a DBS (Disclosure and Barring Service) check carried out. An additional face to face induction session will also be provided by a member of the Brio Leisure team. The induction will provide essential information and guidance on staying safe online and in the community. A small device will also be provided by Brio Leisure for use during the tasks, to help ensure you are accessible in the event of an emergency. 

    If you are registering for support from Brio Leisure through Team Up, then you will not be DBS checked but will need to speak to a member staff before you are approved to use the service. During this conversation you will be provided with more information on the service, have your needs further understood and be provided with information on how to remain safe online and in the community.

  • Which areas are covered?

    Team Up is piloting in West Cheshire. This also includes Chester, Ellesmere Port, Frodsham, Neston and rural West Cheshire villages such as Tarporley, Tarvin and Malpas. If you're not sure if we're available where you live, please contact the Brio Leisure team on 01244 886887 (Monday to Friday 9am to 5pm) or macmillan@brioleisure.org

  • I want to know more about the partnership?

    Macmillan Cancer Support and Brio Leisure are working together to develop volunteer-led community activities to support people affected by cancer in West Cheshire. 
     
    Brio's volunteers are here to help those affected by cancer in a number of ways, including:

    • attending a group walk
    • having a chat over a cup of tea
    • accompanying people to activities such as social groups. 

    Find out more about Brio Leisure and our partnership with Macmillan.

  • I need regular help, how can you help me?

    You can use Team Up as often as you like for ad hoc tasks. Because of the nature of the service, we can’t guarantee that there will always be someone available to complete your task at a specific time. The initial conversation with a Brio Leisure team member will also help us to understand what other support may be available or suitable for you.

    If you would like to find out more about other support available or would like to speak to a nurse or benefits adviser, you can also contact the Macmillan Support Line on 0808 808 00 00. It is open between 9am – 8pm on weekdays.

  • Can I offer help with tasks?

    When you’re helping out through Team Up, if you don’t see any tasks that you fancy then you can post an offer of your own. Perhaps you love gardening? Then you can offer to help weed someone's garden. If you’re heading to the supermarket, then see if anyone needs anything picking up whilst you’re there. Still not sure? Contact the Brio Leisure team on 01244 886887 (for Monday to Friday 9am to 5pm) or macmillan@brioleisure.org to discuss further.

  • What happens if I change my mind or can’t make it?

    If you request a hand with something or agree to help with a task and then change your mind, or you can’t make it any more, just login to your Team Up profile and cancel the task. The other person will be notified.

    You can also contact the Brio Leisure team for further guidance and support on 01244 886887 or macmillan@brioleisure.org.

  • I don’t have cancer, can I still request a task?

    Only people affected by cancer and the people who look after them can request a hand through Team Up. You can be anywhere on your cancer journey from diagnosis to beyond treatment to use Team Up. If you don’t have cancer, you can still be involved with Team Up by offering to help out whenever you have some spare time.

  • What tasks am I allowed to do or ask for a hand with?

    You can offer or request any of the following tasks:

     

    • Light housework: 

      Such as washing up, hoovering, cleaning the bathroom or kitchen, sorting out bills and filing, unpacking boxes, unblocking a sink, loading or unloading the dishwasher, sorting laundry or changing the bed.

     

    • Walking and cycling: 

      How about going for a walk, taking the dog out together, going on a short cycle ride or a trip to the local shops?

     

    • Light gardening: 

      Perhaps picking fruit and veg from the allotment, feeding the birds, planting tubs, weeding  borders, clearing drains or putting the bins out.

     

    • Computers and phones:

      Perhaps setting up email or Skype, scanning photos, help using a smartphone, help to use Team Up or other websites.

     

    You can find out more details and discuss further with a member of the Brio Leisure team during your induction.

  • What tasks can I not do?

    You cannot offer to help with or request help with:

     

    • personal care, including bathing, showering, washing, help with feeding

    • lifting, moving or handling people

    • administering medication of any kind
    • providing medical advice

    • handling hazardous materials

    • dog walking (unless the person you’re helping is coming along too)

    • giving someone a lift in your/their car.

    • Use of power tools such as hedgetrimmers, lawn mowers, strimmers, drills

    In addition, the Team Up role does not include:

    • providing emotional support only

    • professional expertise, for example legal or financial advice and plumbing or electrical work

    • tasks that are or become a regular request.

  • Why is Team Up only available in West Cheshire?

    At the moment Team Up is being tested to gauge people's reactions and make sure we offer a great service. To do that effectively we're piloting it in a small area so that we can make constant improvements and seek regular feedback from our participants. We do plan to launch Team Up in other areas and will provide more details soon.

  • I am a relative/friend supporting someone living with cancer. Can I use Team Up?

    If you provide unpaid care for a person living with cancer, you can register with Team Up to get a hand with practical tasks. Team Up supports the carer as well as the person living with cancer. You might not even think that you're a carer but the support you provide is invaluable.

    If you'd like some support with the small practical tasks, so that you can focus on other things, then Team Up can help. More information about support services available for people looking after someone with cancer is also available on the Macmillan website.

  • Are there other ways to get involved?

    If you are interested in helping out in other ways please contact the Brio Leisure team on 01244 886887 (for Monday to Friday 9am to 5pm) or email macmillan@brioleisure.org or visit their website.

    You can find out about more ways to get involved with Macmillan Cancer Support on our website.

  • How can I contact you?

    You can contact the Brio Leisure team on 01244 886887 (for Monday to Friday 9am to 5pm), email macmillan@brioleisure.org or visit their website.

    If you have any questions about cancer, the Macmillan Support Line is open 9am – 8pm weekdays and you can speak to a nurse or benefits adviser by calling 0808 808 00 00.

  • What should I do if I'm worried about someone I meet through Team Up?

    If you’re worried about someone that you meet through Team Up then please contact the Brio Leisure team on 01244 886887 between 9am to 5pm Monday to Fridays (excluding bank holidays).

    If at any time you feel that someone you are visiting, or that you yourself, are at risk of serious harm or in immediate danger, please contact the emergency services on 999.

  • Can I switch between helping out and getting support, and vice versa?

    Yes you can switch. We know that some people might sign up to get support from Team Up, but then feel like they could help someone else out too. Occasionally someone who has signed up to volunteer their time with Brio Leisure via Team up comes to need some support themselves. 

    If you’ve been getting support from Team Up and now you’d like to help out, a DBS check will be needed before you can post offers and respond to requests. You can make the switch in your profile and we’ll send you more information.

    An additional face to face induction session will also be provided by a member of staff that will provide information on how to stay safe online and in the community. A small device will also be provided for use during the tasks, to help ensure you are accessible in the event of an emergency. 

How to use Team Up

Registering for Team Up

  • Select the purple 'Get started' button.
  • On the Registration page, choose whether you'd like some help, or you'd like to help out. Don't forget to let us know if you're caring for someone with cancer.
  • Choose one or more tasks to help out or get help with. You choose a task by selecting the box underneath the picture.
  • Once you've selected a task, a tick will appear in the box. If you make a mistake or change your mind, just select the box again and you'll deselect the task.
  • Once you're happy with your task selections, select the purple 'Next' button at the bottom of the page.
  • Select the box labelled 'First name' and enter your details. Continue until you reach the end and have entered all of your details.
  • Read our terms and conditions by selecting the word. A grey box will appear containing our terms and conditions. Once you've read them, please indicate this by selecting the tick box next to them. It will go green once you've selected it.
  • Move onto the next page by selecting the purple 'Next' button.